Improve your dialer performance guaranteed with AB Dialer Optimizer
If you are a call center and looking for ways to improve perfomance, your solutions is finally here.
With nearly 2 decades of experience in global consulting, call center optimization, and call center enhancement, we’ve finally created a solution tailored to small and medium-sized call centers guaranteed to improve performance, revenue, and client satisfaction.
Improve Your Dialer Performance
What can you do with better performance?
With a highly efficient dialer and execution plan, you can see benefits in Talk Time, Sales Conversions, Average Handling Time (AHT), and Better Leads & Campaigns
benefits of having an Efficient Dialer
Client satisfaction is the number one priority when thinking about how you will manage your call center. And having an efficient dialer system and monitoring process can help you to achieve that and more.
decreasing Wait time
Reduced wait time minimizes customer frustration and ensures timely service. Waiting too long on hold can lead to dissatisfaction and even abandonment. Quick response times demonstrate respect for customers’ time and enhance their experience. Happy customers are more likely to remain loyal, increasing the probability of more campaigns thus creating a sustainable organization.
longer talk time
Longer talk time per call can be beneficial when agents engage in meaningful conversations with customers without affecting AHT matrix. It allows agents to thoroughly address queries, build rapport, and provide personalized solutions. Customers appreciate agents who take the time to understand their needs and offer comprehensive assistance. Longer talk time can lead to higher customer satisfaction scores (CSat).
How Would Your Clients Rate You?
Many call centers are struggling with a variety of barriers but most come down to dialer performance, agent training, and unskilled management. This results in poor satisfaction from the customer and client.
Net Promoter
Score (NPS)
NPS quantifies customer loyalty by asking, “How likely are you to recommend us?” on a scale of 0-10. It provides insights into overall satisfaction and loyalty between you and your customer.
Customer Satisfaction
Score (CSat)
CSat surveys directly ask customers about their satisfaction with the call center experience. It’s a simple and direct way to gauge satisfaction which is important for client retention.
First-Call
Resolution Rate
This metric measures the percentage of cases resolved during the initial call. High first-call resolution reduces customer churn and indicates effective problem-solving and process.
How We Help
Your dedicated call center expertise is here to help you improve your dialer, performance, and overall call center operations
1.
download free guide to get you started
2.
share your goals for your call center ops
3.
get customized support for your needs
4.
speak with consultant for actionable steps
5.
improve and show off to your client
Skip the Line and Get Results Today!
Connect with a Call Center Consultant now and see results as soon as 3 days, guaranteed!