The GLOBAL GRIND
podcast will elevate your business!!!
How do you ensure you are getting the most out of your global experience? Join us as we delve into strategies that you need to consider if working with global teams is a part of your 2025 plans.
Ask The Experts
Submit your questions here for the upcoming live session focusing on how to better collaborate with your global partners, ensuring your success and theirs! Join us on Tuesday, January 7th at 10:00am EST LIVE on LinkedIn.
The GLOBAL GRIND
podcast will empower your executives!!!
Gain insights & perspectives from two points of view: an offshore CEO and an US CEO as these two executives go toe to toe in unveiling what many in the business world have been thinking but unable to articulate.
Download Guides to Success
With over 30 years of experience helping companies attract global recognition and clients, improve call center operations and work more smoothly with global partners, these guides will surely help you get on the right track toward your global expansion.
Need some guidance?
We are here to help
Whether you’re new to outsourcing or have years under your belt, we can help you ensure your global collaboration efforts are paying off financially and operationally.
How Would Your Clients Rate You?
Many call centers are struggling with a variety of barriers but most come down to dialer performance, agent training, and unskilled management. This results in poor satisfaction from the customer and client.
Net Promoter
Score (NPS)
NPS quantifies customer loyalty by asking, “How likely are you to recommend us?” on a scale of 0-10. It provides insights into overall satisfaction and loyalty between you and your customer.
Customer Satisfaction
Score (CSat)
CSat surveys directly ask customers about their satisfaction with the call center experience. It’s a simple and direct way to gauge satisfaction which is important for client retention.
First-Call
Resolution Rate
This metric measures the percentage of cases resolved during the initial call. High first-call resolution reduces customer churn and indicates effective problem-solving and process.
Manifestations Over Past 19 Years
When CEO & Founder, Ciara Lewin first starting working with companies nearly 20 years ago her primary focus was results coupled with a
restful sleep at night.
Top 10 Most Successful Entrepreneur to Watch 2021
GLOBAL SPEAKER
Speaking in virtual and in person events related to business, global management & entrepreneurship for over 40,000 attendees.
RECOGNIZED AUTHOR
Publisher and partner with great organizations such as MGMA & Dr. Tony on clinical outsourcing success for physicians & teams.
impact MENTOR
Offering free mentoring sessions for students and business owners in more than 43 countries totaling over 55,000 people over past 5 years.
Improve your dialer performance guaranteed with AB Dialer Optimizer
If you are a call center and looking for ways to improve perfomance, your solutions is finally here.
With nearly 2 decades of experience in global consulting, call center optimization, and call center enhancement, we’ve finally created a solution tailored to small and medium-sized call centers guaranteed to improve performance, revenue, and client satisfaction.
